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FAQs
We have created a list of some of the most popular questions we are asked. If your query is not listed below, please don't hesitate to contact a member of our team. We'll get back to you as soon as we can.
- Where are your premises?
Our premises are located at O’Neill’s Kitchen Supplies, 800 South Street, Glasgow, G14 0SY
- What are your contact details?
Our phone number is 0141 959 5444, and our contact email is [email protected]
- What are your opening hours?
8am – 5pm, Monday to Friday
- Where and when do you deliver?
Throughout Scotland with multiple central belt deliveries every week. You can find more information on our delivery schedule page.
- Do you deliver to retailer premises or site?
Primarily retailer premises deliveries only, although site deliveries can be arranged. Please call us for more details.
- How frequent are deliveries?
All areas at least once per week with Glasgow and Edinburgh having multiple deliveries every week.
- Is delivery free?
Delivery to retailer premises or warehouse are free, site deliveries will incur a £20 delivery charge.
- Can I collect from your warehouse?
Absolutely, and we would be glad to meet you.
- Do you sell direct to the public?
We are a trade-only business. Supplying retailers and trade customers only, with kitchen appliances, kitchen flooring and kitchen lighting products.
- How do you open trade account?
Please contact us by phone, email or call into our office. Or apply for a trade account directly through our website using the form here - O'Neills Trade Account Application Form, and a member of our team will get back to you as soon as possible.
- What brands do you stock?
Brands we stock included Whirlpool, Hotpoint, Indesit, Liebherr, Blanco, Miro, Sensio, Pergo, Insinkerator and CDA. The full list of brands we supply can be found here - Kitchen Brands
- What warranty is applicable to each brand?
Variations between brands, minimum one year warranty on all products. You can find out more information on the warranty length for each brand we supply, in our service contacts page.
- How do you order products?
Once you have a trade account opened with us, you can order through our website. You can also email or call us to place your order.
- What is your delivery lead time?
Stock items can be collected immediately, next day delivery available. Scheduled delivery times can be booked many weeks in advance. Unlike other wholesalers, we deliver when you require your goods and only invoice at delivery date.
- Are goods always in stock?
It cannot be guaranteed that all items are always in stock at our warehouses in Glasgow. But almost all popular models are carried within our two warehouses.
- What is your policy on returns?
Goods which are no longer required must be returned in a resalable condition and will incur a 25% restocking charge. Damaged or faulty goods must be reported within 5 working days of receipt. You can find out more information and arrange a return to us in this page on our website here - Arrange a Return
- What if my customer cancels an order before delivery?
Simply let us know. We are aware not everything in life is guaranteed and we’re here to help.
- Can I call for advice on products?
Of course! Our customer service team have built up an enviable knowledge of our products.
- Do you have sales reps?
Yes, we have sales reps within our team. We visit our customers on a regular basis.
- Can I arrange a visit from your rep?
Let us know and we can arrange an appointment to suit you.